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Last updated: Wednesday, June 10th 2026
This privacy policy explains how RENOLUX L.L.C-FZ ("we", "us") collects and uses your personal data when you visit renovation-expert.eu (the "Site") or contact us through it. It should be read together with our cookie policy.
The data controller for personal data collected through this Site is RENOLUX L.L.C-FZ, registered at Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates, licence number 2650875.01, VAT number not applicable. For any privacy matter, contact us at contact@renovation-expert.eu.
When you submit our contact form, we collect the details you provide. This typically includes your name, email address, phone number, country, the service you are interested in, your preferred language, and anything you write in the message.
We also collect limited technical data through cookies and similar technologies, but only the categories you have agreed to. See our Cookie Policy for the detail.
We do not ask for special category data, and we ask that you do not send sensitive personal information through the form.
We use the data you give us to respond to your enquiry, to prepare and discuss an on-site visit, assessment, or estimate, and to communicate with you about your request. Where you have consented, we use limited technical data to keep the Site secure and to understand how it is used so we can improve it.
We rely on the following legal bases under the GDPR. We process your enquiry data to take steps at your request before any agreement, and on the basis of our legitimate interest in responding to and managing enquiries. We use spam protection on the basis of our legitimate interest in keeping the Site and our forms secure. We use analytics only on the basis of your consent.
We do not sell your data. We share it only with service providers who help us run the Site and handle enquiries, and only as needed. These currently include our website host, our spam protection provider, the customer relationship system where enquiries are stored, and the tool that moves form submissions into that system. Where analytics is enabled, our analytics provider also processes limited usage data.
Some of these providers operate outside the European Economic Area. Where data is transferred outside the EEA, we rely on appropriate safeguards such as the European Commission's standard contractual clauses.
We keep enquiry data only as long as needed to handle your request and for a reasonable period afterwards, then delete it. If your enquiry becomes an ongoing project, we keep the relevant records for as long as that relationship and any legal obligations require.
Under the GDPR you have the right to access your data, to have it corrected or deleted, to restrict or object to its processing, to data portability, and to withdraw consent at any time where we rely on it. You also have the right to lodge a complaint with your local data protection authority.
To make any request, email contact@renovation-expert.eu. We will respond within the timeframes set by the GDPR.
For detail on the cookies and similar technologies used on the Site, and how to manage them, see our Cookie Policy.
We may update this policy from time to time. The date at the top shows when it was last changed.
Questions about this policy or your data can be sent to contact@renovation-expert.eu.